SINTDMA
SintDMA Products — Refund Terms
This Refund Policy is incorporated into and forms part of the SintDMA Terms and Conditions. By purchasing any SintDMA Product, the user agrees to both this Refund Policy and the Terms and Conditions.
All sales are considered final unless otherwise stated.
Refunds will only be considered when the Product is proven to have a verified defect or failure directly caused by SintDMA.
SintDMA reserves the right to investigate all refund requests before approval.
Refunds will not be issued due to: User misuse, Incorrect setup, Incompatibility, Third-party updates, Account penalties, Suspensions or bans, User dissatisfaction after successful operation, Changes made by external services or platforms.
By purchasing any SintDMA Product, the user acknowledges and agrees to these eligibility conditions.
A refund request may be considered when all of the following conditions are met:
The Product has a verified manufacturing defect.
The defect is documented and reproducible.
The request is submitted within the applicable warranty period.
The Product has not been modified, opened (where prohibited), or damaged by the user.
SintDMA technical support has been given reasonable opportunity to resolve the issue.
Firmware, software, and digital downloads are non-refundable once delivered, accessed, or downloaded.
If a digital product has not been downloaded and is proven defective, a replacement or refund may be issued at SintDMA's discretion.
To request a refund:
Open a support ticket at /support with your order number.
Provide a detailed description of the issue.
Include any relevant screenshots, videos, or diagnostic information.
Allow SintDMA reasonable time to investigate and respond.
Approved refunds are processed back to the original payment method within a reasonable timeframe.
SintDMA does not issue refunds for account penalties, suspensions, bans, or restrictions imposed by third-party platforms, services, or networks.
The user accepts full responsibility for any account used in connection with any SintDMA Product.
SintDMA reserves the right to update this Refund Policy at any time. Changes take effect immediately upon posting on this page.
Continued use of any SintDMA Product after updates constitutes acceptance of the revised Refund Policy.
All sales are final. Refunds are only issued for verified manufacturing defects caused by SintDMA, and only when the issue cannot be resolved through support. Refunds are not provided for user misuse, incompatibility, third-party updates, or account penalties.